Issue 5: If YouTube isn't an option at your school It’s not possible to view the video in these cases. If you see the YouTube sad face and get a message that the content is unavailable, this could be because of copyright issues, geographic restrictions, or because the uploader removed the video. It is restricted from playback on certain sites…” Unfortunately, this means that the video is restricted for third-party sites, so you won’t be able to view it on Edpuzzle. Occasionally, you may see a message that says, “This video contains content from. Either pause or disable it (go to your browser settings and then to Extensions) while you're using Edpuzzle to see if that fixes the issue. (Playback ID:XXXXXXX)", this issue is almost always caused by ad blocker browser extensions like AdBlock, PoperBlocker, uBlock, etc. If you see a message that says, "Please try again later. Scroll to the bottom of the page and click the “DELETE CHANNEL” button.To fix this, students will need to do the following: If students are still unable to view the video after following the steps above, it could be because of their channel configurations on YouTube. Share the Edpuzzle Spec Sheet with your IT admin to make sure there are no filter issues.Double-check that they’re not logged in with their personal account. Have your students log in to using the email address associated with their school accounts before trying again to view their assignments. ![]() ![]()
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